Consultancy Services

Dusane can offer a complete suite of pre-launch, post-launch and ongoing implementation and support services.

Pre-launch services consist of:

  • On-site requirements gathering, analysis and specification compilation. This step ensures that the delivered system and games meet all of the customer’s expectations from day 1
  • Software customization
  • Setup and installation of the system
  • Staff training
  • Acceptance test support
  • Facilities planning and design
  • Consulting on Telecommunications design
  • Consultation on Sales and Marketing plans
  • Game design
  • Acceptance test support
  • Field testing
  • Consulting in Hotline setup
  • Field service procedures
  • Consumables design
  • Retailer Registration
  • Retailer training materials and plans (train the trainer)
  • Banking integration
  • Website design
  • Terminal roll-out plan

Post-launch services consist of:

  • On-site support by Dusane`s technical experts during the 2-3 weeks of before and after system launch.
  • 24-hour on-call telephone hotline and support email
  • Remote access support from Dusane`s Mumbai, India offices
  • 24X7 management and monitoring of the BATS system

Dusane will assign a dedicated Project Manager who will define, assign and monitor all implementation, conversion and testing tasks and report regularly to Dusane and Customer management on the progress.