Lottery Consultancy Services
Dusane can offer a complete suite of pre-launch, post-launch and ongoing implementation and support services.
Pre-launch services consist of:
- On-site requirement gathering, analysis and specification compilation. This step ensures that the delivered system and games meet all of the customer’s expectations from Day 1
- Software customization
- Setup and installation of the system
- Staff training
- Acceptance test support
- Facilities planning and design
- Consulting on Telecommunications design
- Consultation on Sales and Marketing plans
- Game design
- Acceptance test support
- Field testing
- Consulting in Hotline setup
- Field service procedures
- Consumables design
- Retailer Registration
- Retailer training materials and plans (train the trainer)
- Banking integration
- Website design
- Terminal roll-out plan
Post-launch services consist of:
- On-site support by Dusane`s technical experts during the 2-3 weeks of before and after system launch.
- 24-hour on-call telephone hotline and support email
- Remote access support from Dusane`s Mumbai, India offices
- 24X7 management and monitoring of the BATS system
Dusane will assign a dedicated Project Manager who will define, assign and monitor all implementation, conversion and testing tasks and report regularly to Dusane and Customer management on the progress.